# Swipe FAQ - Spend Cryptocurrency Find all Your Frequently Asked Questions (FAQ) regarding the Swipe The Frequently Asked Questions Database will let You save time by finding all answers in one spot. ![](/files/-MT4mw-EnT74d_opLVTF) # Instructions How to use Swipe FAQ Step 1: Click search button and enter fragment of Your search information. Step 2. Walk throughout Q\&A catagories on left bar menu and scroll down FAQ. Step 3. Contact us and we will help You to find answer. ![](/files/-MT4jwMFgSqxpHjdL9RM) # Cards Swipe FAQ is providing Q\&A regarding Swipe Cards (Saffron /Sky / Steel / Slate) set up. ## What Cards are offered by Swipe? ![swipe.io](/files/-MSZKL2CowSE6-JK_FH9) ## What rebates and rewards are provided per month? How can I receive them? * Apple Music: $14.99 * Amazon Prime $12.99 * Airbnb: $100.00 * Hulu: $11.99 * Netflix: $12.99 * Spotify: $12.99 * Starbucks: $50.00 * Travala: $100.00 * Uber: $50.00 You need to complete payment and then it will be rebated. Swipe Cardholders, depending on their card tier, receive monthly rebates from top-branded merchants. To qualify for a rebate you must have a Sky, Steel, or Slate **active SXP lock-up/staked membership** for at least 30 days or be a cardholder for at least 30 days if you are a Swipe Saffron cardholder. You will receive your monthly rebate, once a month, and by the 5th of the following month. These rebates are for all active cardholders. If you unlock your **SXP lock-up/stake** you will only receive the Spotify rebate. You can select in which crypto you need the rebates. {% hint style="warning" %} \*Certain rewards and benefits are offered by Swipe directly and there may or may not be partnerships with certain merchants. Swipe retains the right to modify or change these benefits at anytime with 30 days notice to cardholders. Rewards and Benefits program required continued staking. {% endhint %} ## How does the cashback work? The transaction is pending and no cashback received? Cashback is provided only when transaction is completed. It should be instant after your transaction changes from pending to complete. ## What cardholder limits and fees in EU/UK? ![](/files/-MPGXRf_L4SgA4vyMQPZ) ## Will the Slate card rebates work in EU: ⁃ Apple Music: $14.99 ⁃ Amazon Prime $12.99 ⁃ Netflix: $12.99 ⁃ Spotify: $12.99? If I pay for this services not as USA user, but as EU user in EU? For example: in EU Amazon Prime cost EUR 7.99/month., and if I pay for this service by Slate card EUR 7.99 my rebate will be in $ but not more than $12.99? The same with other services? Yes it works in EU, you have to subscribe monthly to the service using your Swipe card and when the label will be deleted by the Swipe service you will get the money. The 5th day of the month. To avoid conversion fees use paypal for netflix and spotify. ## How long does it take to send the card to UK/EU? Card will be delivered within 5-7 business days once shipped. Card is shipped when there is notification under cards order status - shipped in Swipe wallet. ![Swipe wallet](/files/-MPKEJ3SCzjI_GVj0RTX) ## How many cards can one take on one account?? Only one card is allowed for one account so far. ## How can be purchased SXP via account? Banking services is currently unsupported in the app but there is possiblity link a debit/credit card and use that to purchase SXP instead. {% hint style="warning" %} Swipe currently supports any Visa or Mastercard credit and debit card that has 3D-Secure support. We currently do not support American Express, Discover, JCB, or Union Pay cards nor Visa and Mastercards that do not have 3D-Secure (3DS) {% endhint %} ## What country and post are used to send my Swipe card? Swipe cards are shipped from UK. Standard Shipping is sent by Royal Mail. Once it reaches your country it is taken by your National Postal Service for delivery to the address you provided. The tracking number of shippment cannot be provide as cards are shipped by the manufacturer directly. ## What categories of purchases are not eligible for Swipe cashback? The following categories of MCC codes are blocked from Swipe Cashback and Rewards programs ![](/files/-MPGd7F2b8UGr8z3CwwZ) The following specific merchants are blocked from Swipe cashback program: * Revolut * Swipe * Binance * Netflix\* * Spotify\* * Hulu\* * Apple Music\* \* Rebates are paid for these merchants so there is no associated cashback. ## Whether all Swipe cards will migrate to Binance chain? Only Slate Card will remain and rest will migrate to Binance Card Platform. Swipe Saffron, Sky, & Steel users will be migrated to the Binance Card Platform and will be able to use those cards and SXP Lock-ups via their Binance Account including a migration of benefits + rebates. Swipe Slate will remain on Swipe Wallet App for SXP Elite users. No Timeline for this, team will announce when its ready since there is a dependency from Binance team as well. ## What are the fees associated with the Swipe Wallet? Currently there are no commission related fees added use the Swipe Wallet. ![](/files/-MPGi3dWnIM6SmJfourT) {% hint style="warning" %} Effective 1/1/2021 there is a **3.9%** Credit/Debit Card fee when making a purchase or top-up using your credit or debit card. You are facing with this fee when BUY crypto assets like BTC, ETH, SXP or TopUp the Swipe Wallet with EUR, USD or CAD (Fiat Currency). Fee **3,9%** is actual to all Swipe cards despite You own 100 SXP in Swipe wallet or You are Slate holder. {% endhint %} ## How to activate Spotify rebate? I am not able to pay with Swipe since not allowing me, saying it is not the right country of an issuance. ![](/files/-MPU6b3GCUGAV6QRZ5sE) Change Your spotify region to Lithuania. Or use Paypal. ## As a Slate card holder, does my SXP automatically recieve on-chain rewards or do I need to activate SXP network? Rewards is daily, however distribution is weekly and it will be automatically deposited to your wallet. ## How do I activate my Swipe Card? Swipe cardholders can activate their Swipe Card only via the Swipe Wallet mobile application. To activate your card follow the steps below: 1\. Navigate to the "Card" tab screen in the Swipe Wallet app 2\. Press the "Activate Card" button (if the button is grayed out and you have already received your card you must contact our live chat or helpdesk to make the button available) 3\. Follow the on-screen prompts and accept the cardholder agreement(s) 4\. You will see a success screen once finalized. ## What does bank verification mean on the Swipe Card order status screen? The "Bank Verification" part of a card order screen represents the status of your card order at the bank who will issue the Swipe Card depending on your region. Once the bank has checked your details and the order the status will become either: **Completed** or **Failed**. A **completed** status means your card is now sent for shipping A **failed** status means the bank has failed your order and we are unable to proceed. ## Why Credit Card and Bank Account linking doesn't work! Potential reasons for card failure when adding: → The bank issued credit card has a Zipcode and CVV Check, if the user ZIP Code and CVV is not matched with the verified address it will fail → or the bank is not supporting ZipCode or CVV Check → or your card does not have 3D Secure meaning Swipe will decline such cards. → The Swipe Zendesk page states that they "currently do not support American Express, Discover, JCB, or Union Pay cards nor Visa and Mastercards that do not have 3D-Secure (3DS)" {% hint style="warning" %} If your issue is none of the above, you can log a ticket with support by typing the /support command to view a list of support options. {% endhint %} ## How long does card status "processing" take? The card status will either be: * Pending: This indicates that the card order has been received and is pending bank verification * Processing: This indicates that the card order has been approved and submitted to the manufacturer to personalize the card. * Shipped: This indicates that the card has now shipped and should be arriving within 5-7 business days to your address on file. ## Does Swipe offer Slate debit card in Asia? Other regions? It's a pre order. Other cards will available soon. FYI Korea is next in line with other APAC markets. Most of the APAC markets will go-live in Q4-Q1 2021, this is also depends on all the compliance and regulatory approval from local agencies. ![](/files/-MPVMSvj4knwnvMK34AY) ## When Slate metal cards is going to come? No timeline as of now, but its coming. Metal card will available in 2021. ## Tier 2 verification not occurred in more than a month now. I’ve emailed KYC team many times. I checked my spam mail. Please can You help me sort this out. I want to get SXP card. If 2FA (SMS) is not activated then please do. Tier 2 verification usually takes 7-14 working days. ## How long does my card purchase take to become available? For 1st transaction it takes 7 days and thereafter its instant. ![](/files/-MPV6XmdRC2YiTOZRt_K) ## Is it possible to start using the card virtually or should I wait for the physical one to be delivered? Virtual is not live in EU, so you will have to wait for your physical card. ## Swipe Card and Binance Card will become the same in the near future? It make sense to request a Swipe Card now or should I just go for the Binance card? Binance is using Swipe's Issuance service to issue cards for its users. Both have different benefits as of now. Please use links below to compare: * For Swipe Card benefits - * For Binance card ref this - ## What is the best way to use the card? What mostly people are using Slate card for? Since you can use Fiat for shopping there is no issue using it for daily purchases. You won’t lose any value. ## Is it possible to issue virtual cards across many countries so that many of swipe lovers can benefit? Not possible, Virtual / Physical cards will be only available in the countries where Swipe Card is officially launched. ## Could you please clarify if all the transaction with any Swipe card are free from fees? Because some users report that they are charged of 1% when spending from crypto wallets; shouldn't be any fees at all? There is no any fee, however 1% conversion fees from Crypto to FIat is applied. ## When do other cards have referral campaign? There is possible having reward for referral not just for slate card. Team is working on it. Please wait for the official announcement it's already tackle to our CEO. ## I have recently got a Binance card, will I be able to order a Swipe card? If you already have Binance Card then you wont able to order Swipe Card. ## If I upgrade my card, what happens to the current one? Is deactivated? Current one will remain active till the upgrade card is active. ## Saffron cards promised with free spotify, and they didnt need stake, but recording to some youtube videos its not working, right? Cardholder must have the card for at least 30 days, and then the rebate is on the 5th of the following month. So on saffron's, the first month is effectively no rebate, the following months would then be eligible for the rebate so: Saffron starting January - no rebate. Spotify paid in Feb - rebate 5th of March. ## My card still under processing since lock-up 30k SXP, is this normal ? Should stay processing until cards are available in Your country. ## Is there a possibility to add the Swipe card on Apple Pay? Yes, Swipe Card is in Apple Pay in the US, however still not activated in other regions. ## For how long does it take for the card status to change from processing to shipped? 7-14 days more or less. ## Card rewards are instant or will take more time? Cashback is almost instant (1-2 days), rebates - once a month. ## If I use Uber with 100$ in month do I get 50$ rebate same in Travala? There is 10% rebate for Travala and Uber - up to 50$ and 100$ in month. ## Is it possible to downgrade from Steel > Sky ? I want to stake the extra amount of SXP... Its not possible as of now. ## I received my card in the mail. How do I activate it and set my PIN? If it's still processing in the app you'll need to reach out to support, if it's marked shipped the cards tab should have an activate button in pink. ## Can I terminate my swipe card? What happens to the staked amount if I'd decide to cancel my steel card? Yes. You can terminate Your Swipe Card. You need to email to for unstaking and canceling card. ## Can you confirm that all Sky blue card characteristics are in orange card now and blue ones will be sent to users as soon as they become available please ? Yes, it is not ready yet. Sky will remain orange for a while, because it is not yet available at the moment. ## How do I add my Swipe Card to Apple Pay, Google, Pay, and Samsung Pay? Swipe Cards, depending on their region, can be tokenized and added to Apple Pay, Google Pay, and Samsung Pay. To add the Swipe Card to one of these Digital Wallet solutions, navigate to the application and enter the card manually. Follow the prompts as each region is dynamic based on what is required. If you have any issues please contact our helpdesk or live chat. ## How do I lockup and unlock my Swipe Card? To lock your Swipe Card from being able to be used on transactions follow the steps below: 1\. Navigate to the "Card" tab in the Swipe Wallet app 2\. Press the "Card Settings" icon in the top right of the "Card" screen. 3\. Press Lock/Freeze card. 4\. Toggle the switch to lock/unlock the card. The screen will display the current status. ## How do I set which funding source the Swipe Card is converting from? The Swipe Card enables real-time conversions to fiat currencies to use at point-of-sale and online merchants. You must select which funding source you want your funds converted from. To do so, please follow the steps below: 1\. Navigate to the "Card" tab screen in the Swipe Wallet app 2\. In the middle of the screen there is a drop down section called "Funding Source" 3\. Select which cryptocurrency or stablecoin you want to use in real-time. Please ensure you have enough funds in that wallet. 4\. Once selected, the Swipe Card will use this connected balance to perform transactions. ## How do I set/view my PIN code for my Swipe Card? **For users in the UK/EU** Currently cardholders in the UK/EU can change their PIN code from any Visa ATM. Those same cardholders can also view their existing PIN after they go through verification in the Card setting screen under the "View PIN" menu item. **For users in the US** Currently cardholders in the US can set their PIN code when they activate their card and thereafter change their PIN via the "Change PIN" feature in the Card setting screen. You are unable to view your PIN so please try to memorize it or write it down in a safe area. ## How can I change the name appearing on my Swipe Card? Users are unable to change the name that appears on their Swipe Card at this time. The personalization of your name is pulled from your verified KYC on your account. ## What does bank verification mean on the Swipe Card order status screen? The "Bank Verification" part of a card order screen represents the status of your card order at the bank who will issue the Swipe Card depending on your region. Once the bank has checked your details and the order the status will become either: **Completed** or **Failed**. A **completed** status means your card is now sent for shipping A **failed** status means the bank has failed your order and we are unable to proceed. ## How do I report my card lost/stolen? Swipe Cardholders can report their card lost or stolen directly in the Swipe Wallet mobile application or via our email address. **Report in App** To report the card lost/stolen in app follow the instructions below: 1\. Open your Swipe Wallet App 2\. Go to the "Card" tab 3\. Go to the settings screen by tapping the icon on the top right of the screen. 4\. Press "Report Lost/Stolen" 5\. Follow the instructions on the page 6\. Submit the form by pressing "Submit" Users will now automatically have their card blocked and a replacement card shipped out. **Report via Email** To report the card lost/stolen via e-mail please send us a detailed email to [lostcard@swipe.io ](mailto:lostcard@swipe.io)with your username from the e-mail on file. Lock your card in the Swipe Wallet App to prevent unauthorized use as their will be a delay in response. A representative will contact you within 2-3 business days. ## How do I order my Visa card? To order your Visa card on the Swipe Wallet follow these steps below in your Swipe Wallet application: 1\. Navigate to Cards tab. ![](/files/-MRJPP6p8UfRI5h5gAiv) 2\. Thereafter, if a Swipe Card is available in your region you will see the options available. Select which card you want to order and press the "Order Now" button and follow the prompts to complete your order. ## How to get Slate referral reward? {% hint style="info" %} Sign up using this referral code at and earn rewards 1500 USD! {% endhint %} ## To someone who already has a Visa card .... when they ship the card, do they also send a PIN with the card or in a separate mail ? The card's PIN is provided in the APP and You can see it. ## Do you get any interest on it in lock-up? Locking for a card at the moment only Slate card does. ## Do Swipe cards work internationally? Yes. # Wallet Swipe FAQ is providing Q\&A regarding Swipe wallet management. ## Is it possible to transfer my money from Binance to Swipe for free? All crypto transfer is free from Binance to Swipe wallet. Transfer should take around 5 min max. However, from external wallet would take around 15-20 min. ## Can someone explain rewards from the swipe Slate referral program? Swipe Slate cardholders have the ability to receive $30,000 in SXP rewards for themselves and their referral. Slate cardholders can use their Referral code, which is provided once they have activated their card, to refer other Slate cardholders. The referral must sign up for a Wallet account with the referral code. If the referral has already signed up, they will not be able to add a referral code later. Once the referral orders their Swipe Slate card and activates their card upon receipt/issuance of a virtual card, both the referral and referer will receive $1,500 in SXP based on current market rates. You can use the referral code as much as you want, but will only receive the reward for 10 referrals. {% hint style="warning" %} **Note: There are currently no referral programs for other Swipe Card membership levels.** {% endhint %} {% hint style="info" %} Sign up using this referral code at and earn rewards 1500 USD! {% endhint %} ## With the 3.9% fee what is the best way to fund the card? Its adviced to transfer crypto coins from other wallets/exchanges to Swipe Wallet. Some ideas: In addition it makes most sense to use Kraken as they have an account at the same bank so it takes like 5 seconds to deposit/withdraw. ## How do I know what the APR is for my on-chain Slate staking rewards? The Swipe Slate on-chain staking rewards are calculated in real-time based on the protocol distribution of the daily SXP reward rate. This is dynamic and subject to change due to the protocol being external on the blockchain and in real-time, but the Swipe Wallet will have an estimate APR displayed in the Swipe SXP Wallet asset screen. Tokens locked for Slate get ETH On Chain API. The rate varies based on number of tokens stakes on ETH chain. {% hint style="info" %} Use website and check APR on ETH network as far as Slate card holders are staking on this network. Also use website {% endhint %} ## Will crypto withdrawals stay fee free? Yes it's free fee for withdrawal from Swipe wallet. ## I have 30k SXP my Slate what if I want to unlock? 6 months is it possible? Need to lock 6 months then after that you can unlock anytime but you will miss the benefits. If You unlock after 6 months Your benefits will decrease to cashback 2% and only spotify rebate. ## When trying to withdraw SXP from the wallet I get a message that me minimum amount is not meet. Which is that minimum amount? I've tried with up to 5 SXP just for testing but didn't work. ![](/files/-MRH93IF5CX9KKnsG1qY) Minimum withdrawal is 21 SXP. ## I have provided all the information needed for my tier 2. I am getting an email saying it is done every day, but it still says pending in the app. I have staked my SXP for the Steel card but cannot deposit money because the tier two verification is bugged. Activate 2FA (SMS) and check. Force close and restart the app. ## Is Binance planning on building some sort of a 'bridge' to the Swipe platform to interexchange the coins from one to the other platform? Transfer b/w Binance and Swipe Wallet is considered as internal and its free. You will have to withdraw and deposit as you normally do manually. Transaction are considered as internal, if you check with Binance acc you will see a "Internal" tag to your deposits / withdrawals. ## Where can I find a list of all supported coins? You can check this in your Swipe Wallet or You can check here also . ## Do we need to verify our identities when signing up for the card? Yes, You will have to. ## Cashback should be instant for regular purchases? Should be when the transactions status turn to "Completed" status. In general it takes 1-14 business days for merchant to confirm and if transaction is marked as "Completed" and cashback is not instantly credited you can wait 1-7 business days before pinging support. ## How do I do 2FA (SMS)? Go to Swipe Wallet — Profile — Security — Two-Factor Authentication. ## It says failed bank verification. What can I do now? Means your card application was not accepted by the Issuer bank, nothing much Swipe can do here. ## I sent in the documents for Tier 2 just now - do I need to wait for confirmation before I can order the card now or can I just proceed right away? You have to wait until tier 2 is confirmed. Normally it takes 7 days. Try activating 2FA for a faster verification process. ## My status. Should I be able to order a card? ![](/files/-MPTxw24lN6IawmlDVdc) Please wait till Tier 2 is verified. ## Is there a way to see my KYC verification level in the app? ![](/files/-MPTyceO75sWE096mHZ7) It is possible to track in Swipe wallet on profile tab (Tier Level). ## Where do I need to enter referral code? Can I insert a referral code after registration? ![](/files/-MPU1wZDD_7XKvm-wtoD) You must enter Referral code before You registering to Swipe Wallet otherwise if You are already registered You cannot enter. However, You can share Referral code dedicated to You and receive rewards from 10 other Swipers. It is working only for Slate card holders (You and the referrer get $1500 each). {% hint style="info" %} If You need Swipe Slate Referral code in order to receive 1500 USD please Sign up using this referral code at and earn rewards! {% endhint %} ## Is there a weekly limit on deposits to swipe account from personal deposit card? ![](/files/-MPVFgtowUFc_pqmYrKr) ## How much is the withdrawal fees to a bank account in Swipe ? Fiat withdrawal to bank acc is not available as of now, although you can withdraw cash from ATM. ## What is swipe Tier level 3? It is for corporates. ## What does it mean to lock your SXP? When you order card, you will have to lock your SXP for 6 months. It is one of the criteria to get the card. ## Will in-app on-chain staking be an option in 2021? There is Swipe savings feature already enabled. ## My account has been disconnected and I am not able to login in to Swipe Wallet. Someone have already had this issue before? ![](/files/-MPol5In-ZJqT0TZS6h1) Code 429 should be too many request sent to server. Force shutdown the wallet and wait 10 mins and try again. ## Why do I need to convert USDT to USD first and then to EUR if I want to convert straight to EUR? My app says no fee if I select USDT to EUR directly... There is no liquid market for USDT to EUR, thats why.... Flow should be USDT -> USD -> EUR. Conversion of USD to EUR will be done in FX market whereas USDT to EUR will be done in Crypto market. You can do USDT to EUR also, check if you are getting the good spot rate. ![Swipe Elite Group](/files/-MPpFgEyTU3i9-Kwn-uk) ## Where do I find my ref code, now that my card is active? In the wallet under Cards tab - > Gear - > Rewards ## I am now Tier 2. All finished but I cant deposit money from my credit card because (see picture). Somebody has this issue? ![](/files/-MPs93SC4Z-AcEagoBzQ) * Do Tier 2 * Clear cache or re-install the app * Restart the Swipe app (Force restart) * Enable 2FA * Change payment card * Turn off and restart your phone * Make sure you have a stable connection * Make sure your App is updated to the latest version. ## I get this error 1015 when I try to login. Can someone help? ![](/files/-MPtCxJOHTZuWGkf2uZe) Try to clear cache or reinstall the app. Force shutdown app. ## Can we enable both sms and Authenticator 2FA? You can use these 3 security features. ![](/files/-MPtoMCjbj9FEEl0JlWa) ## I just ordered a Swipe card, but on the screen where it says processing, my name is wrong, how do I fix my name on the card? Contact live support as well as you will need to email ## What does this button (SXP Network) do exactly? ![](/files/-MPy4QJGGJeGR06TyoYQ) This service is not enabled yet. ## I can't buy crypto within my Swipe app wallet anymore. Is it the same for other people? ![](/files/-MPyELj4ATp_MK3ODZiv) Try 999 SXP to buy. ## How do I select SXP as my reward type? Slate user here. In wallet please choose option what You want: ![](/files/-MQ2z0NfArHnFYC3GB31) ## If I deposit SXP my app from binance what network i choose BEP-2 or BEP-20 OR ERC-20? Both BEP-20 or ERC-20 are supported. ## Where can I see the transactions list? Would the reward show instantly if it was accepted. In the swipe app just click Cards, then swipe up on the top bar of the list (where the red arrow is). ![](/files/-MQDf-11QAjWPRopUq91) ## I transfered SXP to the wallet address for the scammer. How do I get that SXP back? Help me? You can NOT, sorry. ## [What do I do if I have not received my Swipe Card after it has shipped?](https://swipe.zendesk.com/hc/en-us/search/click?data=BAh7CzoHaWRsKwgZH4XSUwA6D2FjY291bnRfaWRpA8oakDoJdHlwZUkiDGFydGljbGUGOgZFVDoIdXJsSSIBgGh0dHBzOi8vc3dpcGUuemVuZGVzay5jb20vaGMvZW4tdXMvYXJ0aWNsZXMvMzYwMDE0MjI1MTc3LVdoYXQtZG8tSS1kby1pZi1JLWhhdmUtbm90LXJlY2VpdmVkLW15LVN3aXBlLUNhcmQtYWZ0ZXItaXQtaGFzLXNoaXBwZWQtBjsIVDoOc2VhcmNoX2lkSSIpNWYwYzNjMDgtZjZiNS00ZTlkLThiZTAtZTI5NmMxZWY3OWY5BjsIRjoJcmFua2kG--5aa77204aa4c9e757091459fa1ca0ec60f5668be) If you have not received your card within the 7-14 business day window after the card status has been marked "shipped", please contact our customer support via a ticket at help.swipe.io or live chat. We will place a replacement card order for you at a $25 replacement fee. ## So I reinstalled the app and I keep getting a message that says I have been approved for Tier 2 but when I look at the verification or try to add a card it says pending (it’s been 2 weeks since I sent in my KYC info btw). All you have to do is go to your profile and then do 2FA. It should work shortly after. ## How to fix my wallet? not working... Please do the solution below. 1. Restart the swipe app; 2. Turn off and restart your phone; 3. Make sure you have a stable connection; 4. Make sure your App is updated to the latest version ## Regarding the KYC 2, I have to send a picture of my ID card, and a selfie showing me with the card, I have to take a live picture or a picture already taken is enough? Live picture with a proof of the day today. ## After sent USDT showed “failed” in Swipe app, USDT didn’t comeback to my Swipe wallet. 1994 USDT were just gone. What should I do and who can help me? Please contact tech. team @jr529 @SwipeSupport Send a message in this format, so it will be easy for them to resolve your query. * Short Summery of your Issue - * Swipe Wallet User ID - * Email ID (linked to your Swipe ID) - * Card Type - ## When I use my virtual card at a store it asks for my PIN number. I don’t have a PIN #! What do I do? There is one in the wallet app. ## For the free card, I need to completed the two primary KYC? Or just one? Full KYC. Id documents and proof of residence. ## Can I borrow funds on Swipe app? ![](/files/-MQhbxIRzRbZ7rewcgYT) You can borrow only for ETH. ## Is there a way to unlock my SXP locked in card? No, you will have to wait for 6 months for your SXP to unlock. ## How to transfert Swipe from swipe wallet to binance ? 1. Go to Binance, click deposit, select SXP, and get/copy your SXP deposit address (ensure you select ERC20 network only!). 2. Go to Swipe app, select the Swipe/SXP Wallet, click send in top right corner, select wallet address, then enter/paste the address from Binance. 3. Wait at least a few minutes for the transaction to be processed the the ERC20 network. ## Will we be able to deposit and use usd to purchase busd in Swipe app or do we need to purchase on another exchange after 1/22/21? Yes, you can. ## Anyone had an issue with moving from Virtual card to Physical card? in my case, my virtual card stopped working and my coins have been released from locking. However physical card status is showing as Shipped. Don’t move your coins. We are working to fix it. ## Is swipe wallet secure like myetherwallet? Yes. ## What does exactly mean that fiat spending will be disabled? Means you cannot use FIAT as well as stablecoins for spending with card. ## What's the fee for sending BTC away from the wallet? Withdrawal is free from Swipe wallet. ## What does membership mean purchase and lock for 6 months? ![](/files/-MQi8xMpnSBL8RJk052q) For Slate Card you will have to lock 100K SXP token. U must lock tokens for 6 months and cannot unlock earlier. After 6 months you can unlock it anytime but will lose all the perks and benefits Slate card carries. ## I recently did Tier 2 KYC in the swipe wallet. Since then I received 3 identical emails about an hour apart with this message. Is this a known bug/issue ? ![](/files/-MQiBvOmd50kq1oPCVY2) Need to wait Tier 2 has gone from "processing" to saying current tier : 2-> ![](/files/-MQiCOfrOB5fVJCRzme2) {% hint style="info" %} Enable 2FA then disable it. {% endhint %} ## One month... for tier 2... how much I must wait? ![](/files/-MQiD3J7CVbO-B0Y3jEK) Try to activate your 2FA (SMS) and check. ## How can I change address in the wallet? Card issued, but to the wrong address. You will need to reach out to KYC () and get your address updated. ## I can’t withdraw my SXP from swipe wallet to binance, what’s happening? Please help ! ![](/files/-MRHAKt5_LJcf99Gsifa) Due to high traffic it's known issue, tech team will solve this. ## When does the daily withdrawal limit reset? I still can't send crypto to my other wallet... Usually it is on midnight. ## How would one sell some SXP to USD in wallet? I have my card linked already. Sxp wallet -> sell sxp -> fiat choice, it then goes to that respective fiat wallet. ## Where can I see my referral code in app? Cards tab - settings (top right in app) - Rewards - see box there with your referral codes. ## If a refund is issued to your Swipe card, which currency will it be paid in please? Usd - if in the US Eur - if in euro. ## How to export monthly card statement, or deposits, or withdrawals? You can export it through profile tab. ![](/files/-MRLn27MjCIXAi-_MZvh) ## What fiat currencies are available on the Wallet? The Swipe Wallet application currently has support for the following fiat currencies: * US Dollars (USD) * Great Britain Pounds (GBP) * Euros (EUR) * Korean Won (KRW) * Philippines Pesos (PHP) ## I have a big concern regarding the remaining fiat (8k) on my slate. How can I withdraw it? Convert to stables -> withdraw stables. ## Why my app got auto close? Please try to restart and open again. ## Does Swipe savings are flexible and paid weekly (16% APY with SXP)... But do you know if we have to claim the rewards? And will they be deposited directly on our app wallet? Yes, SXP rewards are paid weekly. You dont need to claim them because they are deposited to the savings wallet. You can restake them manually. ## I do not understand you give us 16% profit every week? That means our money has doubled in 7 weeks? 16% is annual reward (APY) ## Does anyone knows if Swipe savings are insured? With Swipe, your funds are secured with up to $100M custodial insurance with Coinbase Custody and BitGo. ## Can someone tell me where to find the defi saving tab on the app iOS 1.528? ![](/files/-MSZ-fd4hsJMgSIhUo_u) Savings is under the Defi tab in the Swipe wallet main menu. ## If we stake SXP on the Swipewallet, is the staking rewards compounded into total SXP? SXP rewards are not compounded automatically, however You can restake them manually. ## How can I recover my app password? Once you click forgot password on the app it should change the screen to where you enter verification code in \~ and then it'll have you do new password x2 - redo your account PIN. ## Can anyone confirm if there is a gas fee to enter Swipe saving? There is not any fees. ## Does the savings APY tiers count include locked SXP up for Swipe cards? No. Savings APY tiers are counted only for those SXP which are deposited to saving wallet. ## I have purchased some SXP on Binance and would like to send it to the Android App, but I cannot find how to do it. There seems to be no Deposit button? In the Wallet section - Select the currency you want to deposit - on top right corner you will find a QR Code. ## Do I need to lock up SXP to saving wallet in order to get 16 % APY? There is no lock-up, it is flexible saving. ## Which is best Swipe saving or staking? Swipe saving is beneficial if you have less than 1000 SXP and staking - if you have more than 1000 SXP. Howevere interest is higher for staking. ## How will Binance refund the gas fee (10SXP) to me? To avoid expensive fees you can use BEP-20 to deposit funds into your Swipe wallet. It will be refunded to your Spot wallet. ## What is the minimum amount of SXP savings? There is no minimum for Swipe savings. ## What is the SXP saving rate? Basic reward is 16 % APY. ## If I go back in to defi>savings>SXP the app crashes everytime? ![](/files/-MSZCEOUyc_jstsoNIp_) # Staking Swipe FAQ is providing Q\&A regarding Swipe staking options and main issues. ## How to get ready for staking on Binance Smart Chain? ![](/files/-MPJU3s5s0e5kMu8crdH) ## Can I send SXP BEP20 (BSC) from Binance to my SXP address in the Swipe wallet? Yes, You can. However Swipe Wallet do not support BEP-20 withdrawals yet. ## Can I stake SXP from trust wallet directly to Swipe? Yes, You can. ## I want to deposit SXP token which chain should I choose on Binance? ERC-20 or BEP-20. Both BEP-20 and ERC-20 shares the same wallet address. However, BEP-2 is different from BEP-20. BEP-2 is only for binance DEX. BEP-20 is for the staking on the Binance Smart Chain. ## Do we get the onchain reward for people that staked 30k in a region where card is not ready yet? Yes. Rewards coming everyday at 00:00 UTC. ## Is the unlocking period on BSC same like 3 days on ETH chain? Yes. ## Hello, I'm unable to claim my staking rewards after more than a week from the initial deposit. I'm on binance smart chain. Someone can help? You will see the rewards in "SXP Available Rewards" on 8th day, 24hr is the full cycle. You will see them later today after 00:00 UTC. Then you can claim your 1st day staking reward claim. ## I stake SXP on BSC, may I get Slate card? No, for Card you will have to lock SXP in Swipe Wallet. ## Can I send SXP on BSC-20 from the Swipe app? You can only send out as ERC-20, but can receive either in ERC-20 or BEP-20. ## Can transfer SXP from Swipe Wallet to BSC network? No, You cannot. Withdrawal / transfers is only in ERC-20 but you can deposit both in ERC-20 and BEP-20. ## Are different network BnB from BnB chain network? There are two different networks Binance Chain and Binance Smart Chain. ## If I want to stake for the SLATE card do I have to do it through the app? When You upgrade for Slate Swipe will auto stakes for you. Without Slate card You have to do it by yourself on-chain. All rewards are the same just that You get additional benefits from the Slate card. ## If we withdraw all the staked amount just to re-stake this again with the previously claimed rewards, would that day still generate rewards? Or the rewards would only start again the next day? Rewards require 24h + staking. So you will lose one day reward. ## Anyone knows if I add on more SXP to my stake, will it reset the lock up period or reset the distribution time of my rewards? No. ## Anyone knows how to fix this error? When we supply the SXP if there are too many digits after the "." It gives that error. Say 1001.1074930584000 SXP. Remove the excessive digits in the decimals like 1001.1074 SXP. ## Is there a way to withdraw SXP from a wallet to BSC directly? Not available yet You can only deposit with both BEP20/Erc20 and withdraw with Erc20. ## Any way to stake on BSC using Metamask and ledger hard wallet? Yes you can, use the ETH app in Ledger and that works through the bsc chain. Fees will be in BNB. ## Where can I find some Stats for Swipe? {% embed url="" %} ## Every time I connect trust wallet to BSC chain it show like that. Any solution for me? ![](/files/-MPtmwz-er6ZpDVJ9PQM) Select Metamask wallet from the list of wallet and it will work. ## Why does it say "Please note that earned SXP rewards are not eligible for withdrawal at this time." for on chain BSC staking, it has been like this for days. Can not withdraw the 324.16 SXP. Cant click 'continue', its like the button is not working. ![](/files/-MPxqXN8SPAKPpvOa7A5) ![](/files/-MPxqkM74AWXjF7r7T60) There is the claim that was approved but not claimed. Go to transactions history and click the one where status is approved and then claim it. ## How can I withdraw my funds from ETH network? Button "Withdraw" doesnt work but SXP I have in wallet... ![](/files/-MQ1mXwKz9h_BatyqsuR) You have already withdrew funds from chain thats why button "Withdraw" is grey. You dont have what to withdraw from ETH staking chain anymore. Those funds You have in wallet and can withdraw via metamask wallet. ## What is the plan for maximun SXP burn? Daily SXP will be burnt till it reaches 100M. That burned tokens are those removed from the circulating supply. ## Is it possible to stake on BSC with Ledger or only on ETH network? Yes on bsc with metamask. Change the setting in your ETH app of Ledger, “Contract data” should be set to allowed and the rest everything remains same. ## Can I withdraw my sxp I deposit for staking anytime? Can I unstake? You can unstake your tokens anytime after 3 days. ## How do I compound the current SXP I receive from staking? You will have to manually do it. Minimum staking is 1000 SXP. You will need to claim it and restake it or accumulate another 1000 sxp before staking. There is no a penalty if unstake. ## I do a claim request on earned SXP then stake that? Yes. If you see SXP in "SXP Available Rewards" then its eligible for withdrawal. 7 day cycle for staking rewards, your day 1 reward will be available on 8 th day for withdrawal. ## Can I stake SXP using trust wallet Binance smart chain? Yes. You can. Video in Ref. link. ## If I withdraw SXP from metamask using Binance smart chain, do I need BNB or ETH for gas fees? You need BNB for gas fees. ## What is the max circulation of this token? Whitepaper goal is to get to 100M Total Supply. ## What will happen when left 100 milions swipe tokens. Are holders get something cause will not be more staking? Stakers will be getting the fees. ## I have tested to send few SXP from swipe wallet to a SXP BCS address on my metamask. But these SXP do not appear, is it normal? Transaction status is complete in Swipe wallet. You transfered Your funds to ETH chain. However, the same wallet address is on both the chains so if U are using Metamask change network to ETH on same account and You will find Your SXP. ## On this site, SXP-stats.. it shows arround 85% staked does that included people holding SXP on Slate and other cards? Only Slate card. ## When you stake on-chain the reward disappear after some time if you doesn't claim them? It wont dissapear it continues to reflect your balance. ## Is it possible to stake on BSC with Ledger or only on ETH network? Yes on BSC with metamask. Change the setting in your ETH app of Ledger, “Contract data” should be set to allowed and the rest everything remains same. ## How long does each process take? ![](/files/-MQSsBQJ7yqoE-OF4It4) On average recently I get through it all in under 2 min. It's one transaction in the end, but multiple steps. ## Does Swipe staking support on Binance? No. Binance removed the monthly airdrop rewards for holding SXP. You need to stake them on chain via metamask trust wallet etc. ## I have to add more to bsc staking is it worth removing 900 from staking and adding 100 to be able to stake those 100? Anyone did the math? Yeah it's worth it on BSC. ## Is BSC only for BTC? Or for other Crypto currencies as well? It's free fee from Binance to Swipe wallet, there will show a fee but it will refund instantly to your spot account. ## Does anyone know where your staking rewards can be found in your Slate card? In your Swipe wallet. Open your Swipe Wallet - Wallet Tab - SXP - View History. ## Dapp browser has been removed on IOS right? yes, but you can get it from here: ## What are the contract information to save my SXP token on TRUST WALLET? You dont need it on Trust wallet, just search SXP, it's there. Go deposit> type SXP on search. ## All staked coin withdrawal instant? Yes after 3 days users can withdraw it instantly. ## Is mobile metamask working with binance smart chain? (IOS) Yes, it's working. ## What is the benefit to use BSC chain instead of ETH ? There is less fee when use BSC chain. ## I'm trying to understand the circulating supply. How come etherscan top 5 holding addresses are over 200 million while bscscan top addresses also have over 200million sxp combined. Is the token. Duplicated in both chains? Correct when BEP-20 is made it clones the ERC-20 supply, it requires locking up an ERC version to unlock the cooresponding BEP-20 token. # IWO Swipe FAQ is providing Q\&A regarding Ignition “Initial Wallet Offering” (IWO) ## What is IWO? Like ICO or IEO. Initial Wallet Offering. So with this, the new projects will get instant liquidity and access to payment globally. “*Initial Wallet Offering*” (**IWO**) that enables new projects to raise capital in SXP on the Swipe Wallet platform and where **50% of that raise gets burned**.” ## What is Swipe Ignition? A platform designed for new projects to raise capital and to be listed on the Swipe Wallet app where they get instant liquidity and payment access globally. ## When first IWO coin lauched on Swipe Wallet? It was launched in January of 2021. The second one will be introduced in February of 2021. ## Can I please explain in detail how to purchase IWO coin? Download Swipe Wallet and get yourself verified, and also make sure you have SXP to participate. ## Could you please explain how airdrops I can get? I have SXP in my wallet. Airdrop is for second project on IWO more details will be posted at later stage. ## How many IWO in a month? We plan to do at least 1 IWO between 1-3 months, this may change to more or less as market changes. ## Do I have to be KYC verified Level 1 or 2 to get in on the IWO? Level 2 verified and must not be living/residing in an excluded country which is USA/PH/OFAC restricted countries. # MISC Swipe FAQ is providing other types of answers ## What is the SXP network? And is there a reason it is unavailable right now? V2 is will be going live next year. ## Can you may link me to someone who is responsible for partnership requests? ## Where can I find Swipe White page? {% embed url="" %} ## What are Swipes top 5 priorities right now in order of importance? * Swipe Savings * Swipe Swap * Venus Protocol * Swipe Pay * Swipe Corporate * Swipe Card (additional regions) ## Would it be possible to implement a system like that into the Swipe wallet? Kind of like Celsius, where the money in your wallet accures interest weekly, and you can borrow against collateral. Its coming with Swipe Saving. ## Can You promise and guarantee the community that SXP will never be swapped for any another token and never be replaced by BNB. Yes, this will never occur and SXP will always be its own asset. ## How can I contact Swipe? * Email → * Telelgram → @SwipeSupport * Twitter → * Website → * Live Chat Swipe Wallet → Profile Live Chat ## SXP Burning stopped for a Binance card promotion, I’m asking when it re-commences? It should start after the promotion ends. It will start again in 2021 January. (Its started) ## What is a non-fungible token (NFT)? A non-fungible token (NFT) is a type of cryptographic token that represents a unique asset. NFTs are tokenized versions of digital or real-world assets. They function as verifiable proofs of authenticity and ownership within a blockchain network. NFTs are not interchangeable with each other and introduce scarcity to the digital world. ## When will ACH/SEPA become available? Whenever it is ready. No hard dates, work in progress. ## What does Tier 3 KYC include? Tier 3 is for corporates. ## Anyone can you confirm that Swipe pays for Binance cash back? Swipe get a 1% processing fee for each transaction. They pay their share to visa and for their own cost and burn the rest (30%). Binance, FTX or every other whitelabel customer has the possibility to offer cashback but they have to pay for it. Not Swipe. ## What is whale? ![](/files/-MPpfW46UEyVXF7vM9zn) ## What is SwipeX? SwipeX Financial (“SwipeX”). SwipeX will bring the platform and licenses of Fincofex into the Swipe product line and services offered. With the expertise of the current Swipe team, backed by Binance, SwipeX will expand the business offerings for Swipe users and ecosystem partners to further bridge commerce to cryptocurrencies globally. SwipeX will be opening its services to its clients early 2021 and provide a wide range of additional services for the b2c and b2b offerings. SwipeX services will be powered and paid by SXP, similar to the [Swipe Issuing](https://swipe.io/issuing) platform. ## What’s the % of transaction amount burnt from binance card? 30%. So 0.3% of total amount (fees are 1%). ## What is monthly SXP token release? Monthly token release is 1.8M 1.2M is for Staking rewards and 600K for team operations (40K daily is for staking rewards and 20K for operations). ## Where can I read about the new burn feature? ![](/files/-MQ1Fkl6Y-I2SdMhRtUG) Etherscan → ## Can anyone confirm this... the SXP burn is only caused by binance card transactions ? Yes. Ignition will be next. ## Would anyone tell me why it's good to have the coin burned? The more coins are burned, the more the service of swipe is used. an inflationary system is good for the price of SXP. The FED, for example, does the opposite, they print more and more money and the dollar has less and less purchasing power. As long as the service is used by Binance and others the burn will continue. Ignition will also burn SXP. ## How much Binance burn from there card fee ..? 30% fee burn SXP. For example, I speed 100 dolar I pay 100.90 dollar 90 cent is fee %30 of fee burns %70 go to swipe. ## Will Slate card requirements go back to 30k when Swipe price goes back to 90c or $1? Depends and once the SIP-7 goes live then community can decide the lock up terms. ## How long does it take for help to reply in email? I sent email days ago.. Sorry for the delay, oneof the reason if the holidays month. I would suggest you to re-update your concern. ## How can I see burn address ? You can track burn from here Price and burn rate is co-related, higher the SXP price means less daily token burn and vice versa. ## What is ACH payment? ACH has been implemented in USA whereas EUROPE is still waiting for SEPA. ![](/files/-MQOCD715YAH63kqHB9T) ## Is there any EUR stablecoin? No, Hopefully Venus protocol create one and then can be added to Swipe Wallet for spending. ## Who can I contact to unbanme in @swipeprice? You've to join @ banappeals and request for unban. ## Does Binance card has their own customer service center or swipe takes care of them too ? Both have own customers service. ## Apple pay available in EU countries? Not yet. ## Sending BNB in BSC but it recognises the Metamask as Etherium. Its only wrong with visualization BNB->ETH. ## Where can I buy an € token? You make a purchase and You pay with your stable coin it will convert it automatically. Fiat remains but you can't set It as funding source. ## How many Swipe exchange they have and where I can buy? You can see here our list of exchanges ## Where can I send suggestion for Swipe I have suggestions? You can give suggestions here ## How to clear the cache in an iPhone? Delete app & reinstall. ## Is Venus protocol the mainnet for Swipe or is it separate? It is separate. Swipe is already on mainnet since end of Aug 2020. ## Do you know if there is some info being released regarding the fees after the 100 mill is achieved and all extra supply is burned? After we reach 100M fixed supply, the fees will be distributed to stakers. ## I don't know the use of SXP app. Can you tell me? Swipe is a decentralized finance protocol that enables real time crypto to fiat conversions powered by the Swipe Network. Swipe wallet can be use, buy & sell. Store your crypto currency, fiat. Purchase online. I would suggest you to read the whitepaper. ## What is nin and ssn? National ID Number. ## Swipe is ERC 20 token? yes, erc20. ## Is there any way to see my private keys to manage the wallet independently? There is no private key in the app, Swipe is a Custody solution. ## The burn will stop when we are left with 100M SXP? Yes. ## Where can I know more about SXP Token? You can read our whitepaper or check Binance research ## It does not allow me to take the photo anywhere .... the black screen does not allow me how I do it ?????? You have to give the permission to the app...go under settings app and flag the permission to take photos. ## Swipe Is a native token of Ethereum? Yes. ## Is there anyway to avoid 1% payment costs?!? Thats not ok It is conversion fee from Crypto to Fiat. # Useful links Swipe FAQ is providing Swipe and Telegram resources ## Websites related to Swipe product: * * * * * * * * * * ## Telegram groups related to Swipe project: * * * * * * * # Contact us Please provide improvements or main importance questions to Swipe FAQ to be answered. We are trying to compile all questions and answers in one place. If You have question is not already answered, please email or telegram it to us and we will get back with the best possible answer uploading on this website. Also, in case you find any answers are not correct or not updated, please inform us and we will update them asap. Contact us at email: Contact on Telegram: ![Ref. swipe.io](/files/-MPObOGSmeXQZT2dVJNO)